All features
AI check-in
Patients check themselves in. Quietly. Correctly.
The check-in process is supposed to be 30 seconds and 0 friction. For most practices it's a clipboard, a copay confusion, and a front-desk standoff. Heepsters Practice does it on the patient's phone before they walk in.
What you get
- Self-arrival from the patient's phone or the lobby tablet
- Intake refresh — only the fields that changed since last visit
- Insurance card photo + eligibility re-check before the session starts
- Copay collection at check-in (Stripe Terminal supported in clinic)
- PHQ-9 / GAD-7 / outcome measure auto-pushed before the appointment, scored on submission
- Risk flag triggers in-room alert to the clinician (SI, HI, escalation)
- Auto status push: scheduled → arrived → in session → checked-out
- Smart reminders: text + email + (optional) AI call the day before
The receptionist exists to make the patient feel welcome, not to beg for a copay. The AI handles the begging.
See it inside a real practice.
20-minute walkthrough on your own workflow.